Refund Policy

Last updated: December 9, 2025

Digital X Branding Sdn Bhd (202201002952 (1448649-P)) (“we”, “our”, or “us”) offers refunds in compliance with Malaysia’s Consumer Protection Act 1999 (CPA) and applicable guidelines. This policy applies to digital products, coaching services, and other offerings purchased via https://digitalxbranding.com/ (“Site”). All “no refund” notices are displayed before purchase to ensure transparency.

1. Eligible Refunds

Refunds are available for:

  • Faulty or non-delivered services: Full refund if services fail to meet agreed standards or are not provided as described.

  • Future services cancellation: Pro-rated refund for unused portions of coaching packages or courses, processed within 14 days.

  • Defective digital products: Full refund within 7 days if the product is unusable due to technical faults.

No refunds for completed services, consumed digital content (e.g., accessed courses), or changes of mind, provided terms were clear pre-purchase.

2. Refund Process

  • Submit requests via email to [email protected] within 7 days of purchase or service delivery, including order details and reason.

  • We review within 3-5 business days and notify outcome.

  • Approved refunds issued to original payment method within 14 days, minus any processing fees (e.g., 5% for cards).

  • You cover return shipping for physical items unless due to our error.

3. Exclusions

  • Custom branding strategies or personalized coaching.

  • Promotional discounts or bundle deals (non-refundable).

  • Purchases over 30 days old.

4. Disputes

Resolved under Malaysian law via the Tribunal for Consumer Claims (up to RM25,000 limit). Governing law: Courts of Malaysia.

5. Contact Us

Email: [email protected]
Phone: +60 13-488 2823
Address:
48-2, Jalan USJ1/33,
Subang Permai Industrial Park,
Taman Subang Permai,
47600 Subang, Selangor